Frequently Asked Questions

You’ve got questions, we’ve got answers

Is this software internet based or a desktop application?

This software is cloud-based and runs in an internet browser. There is no software you need to install on your computer, all you need is an internet connection and an internet browser. This allows anyone to access your booking and guest details from any computer no matter where they are located.

Is my park too small to make this software worth it?

No we do not believe so. Our base packages are very affordable and can save any park hours of management time keeping their bookings, payments and guest info organized.

How long does it take to get started?

It can take as little as a week from the time you sign up to the time you take your first booking. However we do recommend that you give yourself more time to set up all your sites and familiarize yourself with all the features.

What is your contract length?

Our contracts are 1 year in length so you’re only ever locked in for one season.

When does the % transaction fee apply?

We charge the % associated with your plan monthly. This fee is charged on net booking income NOT per transaction. This allows us to make sure we are only charging you for transactions you make money on (and not cancellations, changes, etc.). This fee is invoiced to you at the end of each month.

Does the % transaction fee apply to the point of sale?

No. We only charge the transaction fee on BOOKING income. This means that income received from the sale of add-ons (firewood, park passes, etc.) or through your Point of Sale system are not subject to this fee.

What if I don’t have a map?

Don’t worry! We can make you one. Our in-house designers can get it to look just the way you want.

Is Let’s Camp a website?

No. It is a web application – meaning you access your system over the internet like you would a normal webpage. You will be provided a link that you can embed into your own existing website. Most commonly, clients will add a “BOOK NOW” button  to their website leading to their Let’s Camp system.

Do I need a website to use Let’s Camp?

Technically speaking, no. But since Let’s Camp is not a website on its own, you are best served using a website to educate your customers on your pricing, amenities, policies, pictures, etc. It is also the best way to drive online traffic to make a booking at your campground. If you don’t have one – don’t worry! We create campground websites for our clients too. Find out more!

Can I shut off my system in the winter?

Yes and no. While you must pay and have the Let’s Camp system operating year round, we can customize your system to be open to take bookings whenever you want.

Can my customers purchase other things along with their booking?

Yes. All packages come with the ability to sell “add-ons” to customers who are making a reservation. These can be things like bundles of wood, park passes, boat slips, etc.

Can I add pictures and notes to my sites?

Yes. As you add each of your sites into the system you are able to add a wide array of information for your guests. Things like pictures, descriptions, sizing, measurements, max/min RV sizes, site types, etc.

Is there a setup fee?

Yes. We have a one time setup fee of $849. This includes complete feature set up, map creation, up to 3 hours of training, and integration with your payment processor.

Do I have to use a specific payment processor?

Nope! We will integrate with any major processor, the choice is yours! Some of the most common are Moneris, First Data, Elavon, TD Merchant Services, and Bambora.

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